Bain Capital, LP

Senior Desktop Support Engineer

Join Bain Capital as a Senior Desktop Support Engineer. Provide advanced support in a Windows environment. 7+ years experience required. Competitive benefits.

Direct Hire

Senior

ServiceNow Role Type:

ServiceNow Modules:

IT Service Management

Virtual Agent

ServiceNow Certifications (nice to have):

Job description

Posted on:

October 17, 2024

Bain Capital is seeking a Senior Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be responsible for diagnosing complex technical issues, implementing solutions, and collaborating with other IT teams to ensure optimal system performance.

Requirements

7+ years of experience in a desktop support or technical support role
Strong expertise in Windows operating systems (Windows 10/11)
Experience with Microsoft Office 365, Active Directory, and Windows Group Policy management
Familiarity with ITSM tools (e.g., ServiceNow) for ticket management
Ability to work independently and handle multiple tasks simultaneously

Benefits

Competitive salary and benefits package

Requirements Summary

7+ years of experience, strong Windows expertise, and excellent communication skills