Bain Capital, LP

Senior Desktop Support Engineer

Join Bain Capital as a Senior Desktop Support Engineer. Provide advanced support in a Windows environment. 7+ years experience required. Competitive benefits.

ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
October 17, 2024

Bain Capital is seeking a Senior Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be responsible for diagnosing complex technical issues, implementing solutions, and collaborating with other IT teams to ensure optimal system performance.

Requirements

  • 7+ years of experience in a desktop support or technical support role
  • Strong expertise in Windows operating systems (Windows 10/11)
  • Experience with Microsoft Office 365, Active Directory, and Windows Group Policy management
  • Familiarity with ITSM tools (e.g., ServiceNow) for ticket management
  • Ability to work independently and handle multiple tasks simultaneously

Benefits

  • Competitive salary and benefits package

Requirements Summary

7+ years of experience, strong Windows expertise, and excellent communication skills

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