Senior EIT Engineer

Who are we hiring?

The Senior EIT Engineer is a principle technologist whom is responsible for delivering concierge quality support and delivery services to the Office of the Chairman and his support staff. This unique individual is a perfectionist in their approach to detail and cultivating the executive technology experience – they are emotionally and situationally aware, an active listener and anticipates the needs of their executive client before the request materializes. The ideal candidate is data driven and uses the appropriate technology tools to augment the delivery experience but also remains grounded in that there is no substitute for engaging the client in a manner that is meaningful to them. He or she is always ten minutes early and prepares meticulously to ensure the solution proposed solves the right problem in the right way. They are flexible with their schedule and embraces the opportunity to be hands on with consumer specific technologies. Finally, this technologist is a progressive learner and keeps up to date with the latest trends and services so that when called upon the solution will work the first time correctly.

What will you do?

• Responsible for the engagement, support and monitoring of the technology tools, platforms and assets for the Office of the Chairman.
• Delivers concierge quality support services both on demand and proactively – monitors for potential problems leveraging adopted and supported tool sets, reacts to avoid problems before they happen.
• Must be capable of working within a highly professional and stress filled environment – delivers results quickly and under scheduling duress, capable of working non-traditional hours as needed in support of executives in transition.
• Supports a diverse catalog of technology products and platforms from laptops, tablets and mobile devices to at times personal devices interfacing with company platforms.
• Creates dashboards and reports on the health of the executive technology portfolio – in partnership with the End User Support team ensures issues and trends are addressed quickly and quietly.
• Must possess a strong executive presence – uses the appropriate language, articulates points succinctly and clearly – adopts to the communicative needs of their client.
• Supports both local and third-party software and service platforms such as Microsoft Office 365, IdP and authentication systems, mobile management systems, document collaboration platforms and other ancillary services.
• Works with third party vendors and service providers in support of their executive client. Must be capable of taking responsibility for owning incidents and acting on behalf of their client to ensure proper closure of events.
• Works with mobile device providers and service agents – understands the nuances of planning for events such as international travel and large special events, applies mitigation techniques.
• May have to work within unique technology settings such as hotels, airplanes, boats and third party homes. Should be able to craft and support multiple approaches to support a constantly moving executive and support staff.
• This is an “always ready” role – this person should be comfortable engaging during off hours and on weekends to ensure the Office is always in optimal condition.

What do you need to succeed?

• 5-7 years Executive Support experience in a medium but upscale boutique environment or large company setting.
• 3-5 years’ experience working directly with senior leaders and executive assistants. Must understand the nuance of engaging senior executives and how to plan for their needs.
• 7+ years of overall end user technology experience – must have spent at least two years in an engineering role within an end user technology environment.
• 3+ years of working with cloud and distributed technology tools such as Office 365, MDM, Docusign and ServiceNow.
• 1-2 years of process design and implementation experience is helpful.
• Associate’s degree in business or technology preferred.

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