Senior Information Technology Manager (Business Process Workflow and CRM)

Senior Information Technology Manager position responsible for enhancing student, alumni, and staff experiences through customer-centric design, personalized engagements, and seamless connectivity. Focus on business process workflow and CRM to improve service delivery and engagement across the university.

Requirements

• Bachelor’s degree in information technology, Business Administration, or a related field
• At least eight years of experience in business process workflow design, CRM management, and technology integration
• Proven expertise in ServiceNow and CRM platforms, with a track record of successful implementations
• Strong in Project Management (PMP or Prince2 certified is a plus)
• Strong interpersonal and negotiation skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Excellent written and verbal communication skills

Benefits

• Salary commensurate with qualifications and experience
• Fixed-term contract of around three years with possibility of re-appointment subject to performance review, mutual agreement, and availability of funding