Senior Information Technology Manager (Business Process Workflow and CRM)

Senior Information Technology Manager (Business Process Workflow and CRM) responsible for enhancing student, alumni, and staff experiences through customer-centric design, personalized engagements, and seamless connectivity.

Requirements

• Bachelor’s degree in information technology, Business Administration, or a related field; master’s degree preferred
• At least eight years of experience in business process workflow design, CRM management, and technology integration
• Proven expertise in ServiceNow and CRM platforms, with a track record of successful implementations
• Strong in Project Management. PMP or Prince2 certified is a plus
• Strong interpersonal and negotiation skills needed to work effectively with a wide variety of internal and external resources
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Excellent communication and interpersonal skills, capable of collaborating with stakeholders at all levels
• Excellent written and verbal communication skills

Benefits

• Salary commensurate with qualifications and experience
• Fixed-term contract of around three years
• Potential for re-appointment subject to performance review, mutual agreement, and availability of funding