HKBU

Senior Information Technology Manager (Business Process Workflow and CRM)

Join HKBU as a Senior IT Manager to enhance experiences through CRM and workflow design. Requires 8+ years in tech integration. Competitive salary and benefits.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Integration Hub
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 7, 2025

Senior Information Technology Manager (Business Process Workflow and CRM) responsible for enhancing student, alumni, and staff experiences through customer-centric design, personalized engagements, and seamless connectivity.

Requirements

  • Bachelor’s degree in information technology, Business Administration, or a related field; master’s degree preferred
  • At least eight years of experience in business process workflow design, CRM management, and technology integration
  • Proven expertise in ServiceNow and CRM platforms, with a track record of successful implementations
  • Strong in Project Management. PMP or Prince2 certified is a plus
  • Strong interpersonal and negotiation skills needed to work effectively with a wide variety of internal and external resources
  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
  • Excellent communication and interpersonal skills, capable of collaborating with stakeholders at all levels
  • Excellent written and verbal communication skills

Benefits

  • Salary commensurate with qualifications and experience
  • Fixed-term contract of around three years
  • Potential for re-appointment subject to performance review, mutual agreement, and availability of funding

Requirements Summary

8+ years of experience in business process workflow design, CRM management, and technology integration. Proven expertise in ServiceNow and CRM platforms

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