Join Genesys as a Senior IT Services Specialist in Budapest. Provide Tier 2 support, manage hardware/software issues, and train team members. Great benefits!
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary:
The IT Desktop Senior Specialist will be responsible for providing problem resolutions on all incoming requests assign by Global Helpdesk. Technical assistance on all deployed technology systems for employees of Genesys.
The IT Desktop Specialist will manage Tier 2 level troubleshooting of hardware, software applications, operating systems, and network connectivity. This includes troubleshooting and resolving complex system problems. The role also involves the onboarding, training, supervision of new Desktop team members with the help of the team’s manager.
Problems, which cannot be resolved by the IT Desktop Senior Specialist, will be dispatched to the appropriate L3 subject matter expert, and monitored for timely resolution within prescribed service levels and followed up on as needed.
Many of EMEA’s systems and support functions fall under one of the various compliance directives EMEA must follow such as Sarbanes Oxley, ISO9001:2008, ISO27001, etc. The IT Desktop Specialist will be required to meticulously follow the documented procedures in rendering support and administering these systems.
Key Responsibilities:
Support and maintain the desktop and laptop computing environment for the company’s Budapest office and for remote users across the EMEA region.
This includes troubleshooting, configuring, and repairing computer hardware, printers, software, network connectivity and operating systems. The IT Desktop Senior Specialist will provide hands-on desk-side support assistance and be responsible for client computing devices throughout all phases in the hardware and software lifecycle (e.g., deployment, operations/support, and retirement of devices). The IT Desktop Senior Specialist is expected to perform the majority of the aforementioned tasks whilst providing a high level of customer service to the users, including executive support.
Minimum Requirements:
Desirable
JamF, Business telephony (Cloud and VOIP), IT Security & Access Management principles, Office365/Teams, Service Now.
Additional Comments
Travel will be required for in-field support, training, business meetings and support functions.
What do we offer:
#LI-MC1
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.