Senior Service Desk Technician

Convatec is a global medical products and technologies company seeking a Senior Service Desk Technician to provide advanced technical support and guidance to Level 1-2 Service Desk Technicians in resolving complex issues related to Microsoft applications, infrastructure, and more. The role involves collaborating with Team Leaders to optimize support operations, suggesting improvements, and driving efficiency. The successful candidate will have a minimum of 3-4 years of experience in IT support roles, including at a level 2 position, with proven expertise in handling complex technical issues.

Requirements

• Minimum of 3-4 years of experience in IT support roles including at a level 2 position
• Advanced proficiency in Microsoft applications, infrastructure, and operating systems
• Extensive experience with Windows OS, Active Directory/SCCM, and other related tools
• In-depth knowledge of ServiceNow or other ticketing system
• Excellent analytical and problem-solving abilities
• Strong leadership and teamwork skills
• Willingness to work in shifts and provide cover during annual leave and sickness
• Advanced English language skills (mandatory for all regions)
• Proficiency in Spanish and Portuguese (for AMERICAS region)
• Excellent communication and interpersonal skills
• Customer-focused with a commitment to delivering high-quality IT support
• Ability to work under pressure and prioritize tasks effectively
• Detail-oriented with a strong analytical mindset
• Adaptability and willingness to embrace new technologies and methodologies
• Proactive and self-motivated

Benefits

• Occasional systems work (testing, upgrades, etc.)
• Flexibility to work global time zones and urgent support needs
• Opportunity to work on challenging projects and contribute to the company's growth and success