Senior Solution Architect- Workflow Design Studio

The Workflow Design Studio partners with customers to drive a 10x transformation in their digital journey. The role requires a blend of business acumen and technical expertise to architect and develop curated solutions on the Now Platform. As a Senior Solution Architect, you will collaborate with the sales, solution consulting, and ServiceNow partner teams to drive customer success in the transition to implementation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 5+ years of experience architecting and delivering complex solutions
• 4+ years of experience as a ServiceNow architect, implementer or strategic platform owner - ServiceNow Platform expertise is mandatory
• Ability to work collaboratively in a multi-discipline team focused on delivering high-quality output in short timeframes
• Ability to quickly understand emergent / new technology through instruction and self-training
• A relationship builder
• Strong people skills, including active listening, reading the room, coaching and communicating to technical and non-technical roles
• Strong synthesis and written communication skills
• Experience facilitating client-facing workshops to build trust with customers
• Excellent time and project management skills

Benefits

• Co-innovate with customers on their most meaningful challenges
• Autonomy to collaborate with teammates, customer and the account team to develop a strategic engagement that drives meaningful change and addresses the customer's business challenges
• Co-deliver design thinking workshops with customers and account teams, engaging participants ranging from end-users to C-level, to drive innovation, ideation, co-creation, and solution validation on the Now Platform