Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Solution Consultant – Singapore

Opportunity with a Market Leader (10 years in a row Gartner Magic Quadrant) in the Customer Experience (CX) space wanting to bring on experienced Customer Experience Practitioners.

We offer state of the art, Customer Experience / Contact Centre Technology (CX, DX and EX).

We bring Customers to the Cloud (SAAS) and help their Digital Transformation journeys leveraging AI powered cloud-based services.

We help Customers constantly and consistently deliver Innovation to create smart, connected human (assisted with AI Co-pilots) interactions, along the entire Customer Journey.

Following unprecedented growth across Asia (verticals: Banking, Insurance and Telco + others), we are expanding to build and cultivate a world class dynamic team across Asia.

What You Can Bring to Genesys.

The primary responsibilities for this role include (but are not limited to).

• Ability to work independently, and to interface with internal Teams and external Partners and Customers to seamlessly collect, synthesize and share information.
• Presales Consulting support for business development, demand generation and pipeline growth.
• Presales Solution Value Realization (VSER) / Consultative Selling (Art of the Possible / AOP)
• Focus on bookings- revenue growth (NNARR) and Cross sell / Upsell Solution engagements.
• Presales Consulting across Contact Centre CX, DX and EX Transformation, AI Routing / Engagement and Workforce Management, Outcome driven performance improvement and business transformation.
• "Trusted Advisor" for Customers leveraging industry knowledge best practices & proven Ops practices. (i.e. CX, Digital and Employee Experience Transformation methodologies)
• Perform Discovery (CX Safari), Analysis and Map a Customer's Compelling need for change and address Customer’s requirement with Genesys Solutions (purpose fit, outcome driven to deliver Business Results)

You’ve been there and done this...

• 5+ years' experience in selling SaaS solutions focused on business outcomes for enterprise-grade companies; experience in CCaaS / Customer Experience (CX) / Customer Relationship Management (CRM) / Contact Centre Operation / Digital Engagement Platforms are a plus.
• Contact Centre (i.e. Avaya, Cisco, Genesys, NICE, AWS Connect, etc..)
• Customer Experience (i.e. Sprinklr)
• Customer Relationship Management (i.e. SalesForce, ServiceNow, PEGA, MS Dynamics, SAP, Oracle, etc...)
• Digital Platforms (i.e. Adobe)
• Cloud Providers (i.e. AWS)
• Network (i.e. Connectivity)
• Deep understanding of Technology concepts related to Cloud, CX and SAAS
• Advance skills in business presentation and value Demos
• Experience in conducting and coordinating Solution Technical and Business Requirements due diligence
• Advance Word, Excel and PowerPoint
• Experience in collecting competitive intelligence and mapping market/industry segments

Desirable Skills:

• Responsible (taking ownership) and accountable for successful delivery of Presales Consulting Engagement creating highly satisfied customers.
• Innovative, willing and able to learn / absorb / adapt, apply Skills / Knowledge to challenge Business Status Quo to grow professionally
• Able to Travel across ASIA Region to engage and connect with Different work cultures
• English (Fluent) and Secondary Language (Fluent in any Key Asian Language/s)

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Singapore.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.