Moneybase plc

Senior Support Engineer

Join Moneybase plc as a Senior Support Engineer, providing Level 2 support for financial systems. Requires 3+ years in IT support. Benefits include health insurance and career growth.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
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Support Specialist
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System Administrator
ServiceNow Modules:
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Governance, Risk, and Compliance
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Strategic Portfolio Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified System Administrator

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 20, 2025

As a Senior Support Engineer, you will provide Level 2 technical support for financial systems, troubleshoot escalated issues, and ensure seamless operations.

Requirements

  • Educated to degree level or equivalent
  • 3+ years of experience in IT support, helpdesk, or system administration within a financial services environment.
  • Strong knowledge of investment management software, trading platforms, and compliance systems.
  • Experience troubleshooting financial data feeds, transaction processing systems, and market connectivity issues.
  • Familiarity with portfolio management tools, algorithmic trading systems, and risk analysis software.
  • 3+ years of experience with MS SQL Server and.NET technologies.
  • 3+ years of experience working with NoSQL and relational database management systems.
  • Knowledge of ITIL frameworks and experience with ticketing systems like ServiceNow, Jira, or Zendesk.
  • Strong problem-solving skills with an ability to work independently and handle pressure effectively.
  • Excellent communication skills with the ability to explain technical issues to non-technical users.

Benefits

  • Health Insurance and fitness allowances
  • Study Leave
  • Fully paid sponsorship schemes for further studies
  • Exposure to the very latest technologies
  • Opportunities for career growth
  • Variable bonus linked to KPI

Requirements Summary

Degree level or equivalent, 3+ years of experience in IT support, and knowledge of investment management software

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