Moneybase plc

Senior Support Engineer

Join Moneybase plc as a Senior Support Engineer, providing Level 2 support for financial systems. Requires 3+ years in IT support. Benefits include health insurance and career growth.

Senior

ServiceNow Role Type:

Support Specialist

System Administrator

ServiceNow Modules:

Governance, Risk, and Compliance

Strategic Portfolio Management

Virtual Agent

ServiceNow Certifications (nice to have):

Certified System Administrator

Job description

Posted on:

February 20, 2025

As a Senior Support Engineer, you will provide Level 2 technical support for financial systems, troubleshoot escalated issues, and ensure seamless operations.

Requirements

Educated to degree level or equivalent
3+ years of experience in IT support, helpdesk, or system administration within a financial services environment.
Strong knowledge of investment management software, trading platforms, and compliance systems.
Experience troubleshooting financial data feeds, transaction processing systems, and market connectivity issues.
Familiarity with portfolio management tools, algorithmic trading systems, and risk analysis software.
3+ years of experience with MS SQL Server and.NET technologies.
3+ years of experience working with NoSQL and relational database management systems.
Knowledge of ITIL frameworks and experience with ticketing systems like ServiceNow, Jira, or Zendesk.
Strong problem-solving skills with an ability to work independently and handle pressure effectively.
Excellent communication skills with the ability to explain technical issues to non-technical users.

Benefits

Health Insurance and fitness allowances
Study Leave
Fully paid sponsorship schemes for further studies
Exposure to the very latest technologies
Opportunities for career growth
Variable bonus linked to KPI

Requirements Summary

Degree level or equivalent, 3+ years of experience in IT support, and knowledge of investment management software