RMIT University

Service Connect Advisor - HR

Join RMIT University as a Service Connect Advisor - HR. Provide top-notch customer service, solve HR inquiries, and enjoy hybrid work with competitive benefits.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Problem Management
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 27, 2025

The Service Connect Advisor - HR will provide high-level customer service and resolve HR/People enquiries across all customer contact channels. The role requires experience in a HR or multi-channelled environment, but full training will be provided. The successful candidate will have a customer-centric mindset, strong problem-solving skills, and the ability to work autonomously in a fast-paced environment.

Requirements

  • Experience in a HR or multi-channelled environment
  • Demonstrated customer service experience delivering professional support services specific to the skilled resolver group - HR
  • Strong customer centric mindset
  • Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice
  • Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered
  • Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels
  • Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines
  • Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums
  • Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies
  • Experience with ServiceNow, Web Chat, ADP Payroll and/or Workday is desirable
  • Working with Children and National Police Check

Benefits

  • Salary Level HEW 6 + 17% Superannuation
  • Hybrid ways of working

Requirements Summary

Customer service experience, strong problem-solving skills, ability to work autonomously

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