Service Connect Advisor - HR

The Service Connect Advisor - HR will provide high-level customer service and resolve HR/People enquiries across all customer contact channels. The role requires experience in a HR or multi-channelled environment, but full training will be provided. The successful candidate will have a customer-centric mindset, strong problem-solving skills, and the ability to work autonomously in a fast-paced environment.

Requirements

• Experience in a HR or multi-channelled environment
• Demonstrated customer service experience delivering professional support services specific to the skilled resolver group - HR
• Strong customer centric mindset
• Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice
• Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered
• Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels
• Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines
• Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums
• Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies
• Experience with ServiceNow, Web Chat, ADP Payroll and/or Workday is desirable
• Working with Children and National Police Check

Benefits

• Salary Level HEW 6 + 17% Superannuation
• Hybrid ways of working