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Insulet Corporation
Service Delivery Specialist, IT (Onsite-Tijuana)
Join Insulet Corporation as a Service Delivery Specialist in Tijuana. Support IT operations, requiring 1+ years ServiceDesk experience and ITIL knowledge. Enjoy innovative tech benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Customer Service Management
Incident Management
Change Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
February 7, 2025
We are looking for a highly motivated, performance-driven individual to support the daily IT operations of Insulet Corporation as part of the North America IT Service Delivery Team. The ideal candidate will have experience working with highly automated, secure, managed, and scalable technical solutions.
Requirements
- 1+ years of hands-on ServiceDesk experience
- ITIL v3 familiarity and experience a plus
- ITIL Certification a strong plus
- ServiceNow Certification a strong plus
- Strong understanding of secure endpoint management
- Experience installing and troubleshooting Windows Operating systems
- Experience installing and troubleshooting Mac Operating systems
- Experience installing and troubleshooting applications across a variety of systems environments
- Experience with Apple and Android mobile products and MDM provisioning
- Experience working with wired and wireless corporate networks
- Experience with endpoint management platforms (Microsoft SCCM, VMware AirWatch)
Benefits
- Healthier lives through the use of innovative technology
- Improved productivity, quality of service, and customer satisfaction
- Continuous improvement of IT Service Delivery processes, tools, technologies, standards and overall performance of the IT Service Delivery team
Requirements Summary
1+ years of ServiceDesk experience, ITIL v3 familiarity, and strong understanding of secure endpoint management
