Service Management - Incident Manager

Sonar is a software development company that provides a suite of tools and services to the software development community. We are seeking a highly motivated Major Incident / Problem Manager to join our team and lead the management of major incidents and the development of a Major Incident and Problem Management framework.

Requirements

• 4 years of experience in Major Incident and Problem Management
• ITIL Foundation certification is preferred
• Proven track record in crisis management and the ability to influence and collaborate with colleagues across teams
• Experience with the needs of operating a 24/7 platform
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Comfortable in dealing with change and complexity
• Self-confident enough to challenge the status quo and receive feedback
• Working experience with tools like ServiceNow, Jira, Opsgenie, Datadog, GitHub, Confluence, or other similar tools

Benefits

• We value a safe work culture - founded in respect, kindness, and the right to fail.
• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
• Work-life balance - a healthy work-life balance is very important at Sonar.
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.