ServiceNow Business Analyst

Join FICO's world-class team as a ServiceNow Business Analyst and bridge the gap between business needs and technical solutions. The ideal candidate will have experience with ServiceNow, ITIL best practices, and data design, and will play a crucial role in the implementation and enhancement of the ServiceNow platform.

Requirements

• Elicit, analyze, and document business requirements, user stories, and functional specifications related to ServiceNow implementations and enhancements.
• Proven experience with the ServiceNow platform, including a strong understanding of its various modules (e.g., ITSM, ITOM, CSM).
• Solid understanding of ITIL concepts and best practices.

Benefits

• Highly competitive compensation, benefits, and rewards programs
• An inclusive culture strongly reflecting our core values
• The opportunity to make an impact and develop professionally
• An engaging, people-first work environment offering work/life balance