ServiceNow Senior Expert

The ServiceNow Senior Expert determines the best technical solutions and support to satisfy ESM functional and business requirements. The position is responsible for activation and configuration of ServiceNow applications, development of workflows and scripts, and troubleshooting and resolving issues related to software applications and systems integration.

Requirements

• Bachelor's degree in Information Technology or a comparable field
• Experience with ServiceNow Certified ServiceNow Administrator
• Experience with development of ServiceNow Workflows, client and server-side scripting
• Experience with ServiceNow modules, mainly Customer Service Management (CSM)
• Deep Knowledge of HTTP, REST, and API design best practices
• Deep Knowledge of modern web design (CSS, HTML, etc), JavaScript, Angular.js, and ServiceNow Service Portal
• Excellent English language skills, both written and spoken
• Strong problem-solving and analytical skills
• Excellent presentation and communication skills
• Ability to interact confidently, at all levels of management
• Fluent English (mandatory)

Benefits

• Wellness and Health Programs
• Medical and dental assistance
• Health insurance policy for some special health conditions
• Medication subsidy through the Funcional Health program
• Flexible working hours with home office policy
• Short Friday for administrative and shift employees
• Participation in profits and results (PLR)
• International expatriation and national transfer policy
• Private pension plan and loans with differentiated rates
• Life insurance
• Optional membership to the Bosch Club
• Assistance for mothers with nursery in the plant
• Extended maternity and adoption leave of 180 days
• Paternity and adoption leave of 20 days
• Food at the workplace
• Fleet bus (or Vale Transporte)
• Free parking (for those who come in person)
• Year-end benefits with Christmas basket and frozen turkey
• Toy for children under 12 years old
• School materials for employees and children
• Subsidies for technical courses, post-graduation, MBA, specializations and languages
• Training and capacity-building through our corporate university
• Reward for years of service
• Optional participation in various volunteer actions