The Hackett Group

ServiceNow Subcontractor

ServiceNow Subcontractor at The Hackett Group, Florida. Requires 6+ years in technical design, ServiceNow expertise. Offers competitive benefits.

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Senior
ServiceNow Role Type:
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Implementer
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System Administrator
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
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Integration Hub
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 13, 2024

Job Description

Practice SAP Job Code Job Title Consultant ServiceNow Department SA Skill Employee Type FTE Experience 6Y + Reporting Manager Job Description This role is responsible for configuration and implementation of ServiceNow, which further includes both support and maintenance activities. He/She will be an individual contributor with the ability to interact with a global team of functional leaders, business partners, technical experts and articulate how to best integrate SAP technologies to deliver superior business impact. Responsibilities
  • Defines, guides, and supports the execution of your technical governance processes.
  • Help in developing standards and practices for maintaining the ServiceNow architecture model.
  • Assists in developing standards and practices for maintaining the health of the ServiceNow platform.
  • Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption.
  • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
  • Guides ServiceNow Platform design, including considerations for integration and performance.
  • Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices.
  • Offers guidance on prototyping and accelerating time from design to deployment.
  • Provides technical guidance in platform development and platform- wide solutions.
  • Advises on configuration and coding standards.
  • Supports remediation of configurations not aligned to ServiceNow best practices.
Essential Skills Job • 6 plus years’ experience in technical solution design and implementation.
• Proven management/influencing abilities.
• Experience with creating ROI/value propositions for customer software implementations.
• Knowledge of IT and Enterprise Service Management is critical.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Deployment of features and any ServiceNow releases – Conducting Instances Upgrades
• Creation of Glide Record object, Business Rules, UI actions, custom related list, ACL s
• Creation of Script based UI Policy and Client Script. Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide
• ServiceNow Certifications: CSA, CAD, CIS-ITSM or CIS-CSM are a must-have
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
Personal
  • Should understand business objectives and organization structure.
  • The candidate must have strong work ethics and trustworthiness.
  • The candidate should possess attention to detail and maintain confidentiality and integrity.
  • Must be highly collaborative and team oriented with commitment to excellence.
Preferred Skills Job
  • Must be proficient in Microsoft Office (Advanced)
  • Should have knowledge on online data collection tools.
  • Self-motivated, fast learner with the ability to operate independently
Personal
  • Ability to work under pressure to achieve multiple daily deadlines for client deliverables with a mature approach.
  • Negotiation and persuasion skills are required to work with partners and implement changes.
  • A very inquisitive mind that can factor in several variables acting on the situation.

Requirements Summary

6+ years' experience in technical solution design and implementation, expertise in ServiceNow, IT and Enterprise Service Management