Wilmington Trust

Software Engineer II - Genesys Cloud Developer Support

Join Wilmington Trust as a Software Engineer II in Developer Support. Design solutions for Genesys Cloud CX. Requires 5+ years experience. Hybrid work, competitive pay.

Direct Hire

Mid-Level

ServiceNow Role Type:

Application Developer

ServiceNow Modules:

IT Service Management

Incident Management

Integration Hub

Virtual Agent

ServiceNow Certifications (nice to have):

Job description

Posted on:

February 19, 2025

Software Engineer II - Genesys Cloud Developer Support role involves designing, specifying, and developing information systems solutions to solve complex problems or enhancements. The position requires extensive experience with Genesys Cloud CX and a hybrid work schedule.

Requirements

Minimum of an Associate’s degree and 5 years’ systems analysis/application development experience
Experience with Genesys Cloud CX new call flow build support using Architect and more advanced features with data actions, scripting for screen pop integration and SMS, Email, BOTs hands on experience
Experience with Genesys Cloud CX Support with moves adds and changes
Experience with Genesys Cloud CX Incident Management support with end user connectivity issues and cloud issues
Agile Kanban team experienced using Jira and ServiceNow
Experience with providing Visio call flow design update support as needed for changes
Familiar with application development software and hardware platforms

Benefits

Market-informed pay
Employee relocation sponsored

Requirements Summary

Minimum 5 years of experience in systems analysis/application development with experience in Genesys Cloud CX and agile development