Solutions Architect (Post Sales)

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. We are looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team.

Requirements

• 8+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles.
• Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions.
• Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure.
• Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures.
• Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions.
• Proven track record in enterprise solution deployment, technical project management, and customer success delivery.
• Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations.
• Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences.

Benefits

• Seamless integration into customer environments
• Trusted advisor and architect for enterprise customers
• Innovative solutions delivery
• Automation workflows, AI-powered virtual assistants, and integrations with enterprise applications
• Solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations
• Hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment
• Technical workshops and training sessions to enable customer teams on Aisera’s platform
• Continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights