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iTech AG
Sr. Business Analyst (250)
Join iTech AG as a Sr. Business Analyst in Arlington, VA, focusing on ServiceNow CMMS migration for DoD. Requires ServiceNow experience and CSA certification.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
March 7, 2025
Seeking a Senior Business Analyst to support the migration and sustainment of the Computerized Maintenance Management System (CMMS) within ServiceNow for a Department of Defense (DoD) contract. The ideal candidate will play a crucial role in gathering requirements, analyzing workflows, supporting system migration, ensuring compliance with DoD security policies, and providing training and documentation for end users.
Requirements
- Experience working with ServiceNow, specifically in CMMS, FSM, WSD, or ITSM
- Strong understanding of business process modeling, workflow automation, and system migration projects
- Experience developing business and technical documentation, including requirements documents, process flows, and user guides
- Knowledge of DoD cybersecurity requirements, including STIG compliance and security best practices
- Experience with data migration projects, ensuring accurate data mapping and transformation
- Strong facilitation and stakeholder engagement skills, with experience managing competing priorities
- Ability to conduct user training and knowledge transfer sessions effectively
- Strong analytical and problem-solving skills
Requirements Summary
Minimum 0-10 years of experience. Bachelor’s degree in a related field of Business Analysis. ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist certification is preferred
