Wood

Sr Deskside Support Technician

Join Wood as a Sr Deskside Support Technician in Muscat. Provide IT support, troubleshoot issues, and enjoy competitive salary, medical insurance, and more.

Consulting

Senior

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

Knowledge Management

ServiceNow Certifications (nice to have):

Job description

Posted on:

February 21, 2025

We are recruiting for a Sr Deskside Support Technician to join our Projects team focusing on delivering IT support for simple IT issues through our IT user support tool (ServiceNow). Onsite support will also be provided to assist with technical solutions and offer guidance and support face-to-face.

Requirements

Diagnose and troubleshoot technical issues
Provide prompt and accurate feedback to customers
Use the Knowledge Base or external resources to provide accurate technical solutions
Properly escalate unresolved issues to appropriate internal teams
Prioritize and manage several open issues at one time

Benefits

Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors
Competitive salary with regular salary reviews
Medical Insurance
Workmen’s Compensation
Employee Assistance Programme

Requirements Summary

5+ years of experience in IT support, strong problem-solving skills, ability to prioritize and manage multiple issues