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International Justice Mission
Sr. Technician, Global Service Desk (LATAM)
Join International Justice Mission as a Sr. Technician, Global Service Desk in Guatemala City. Provide IT support, resolve issues, and enhance user training.
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Vulnerability Response
Job description
Posted on:
December 20, 2024
We are seeking a Sr. Technician, Global Service Desk, Latin America to provide customer support to IJM staff and support IT services globally. The role will be responsible for identifying, researching, and resolving technical problems.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 2-4 years professional work experience in an IT Support role
- 1-3 years providing IT training to end-users
- CompTIA A+ or ITIL foundations certification
- Fluency in written and oral English
- Experience with ServiceNow and cloud-based applications
Benefits
- opportunity to work with a global organization that cares for its employees
- chance to contribute to a mission that protects vulnerable people from violence
- competitive salary and benefits
Requirements Summary
2-4 years IT experience, 1-3 years IT training experience, CompTIA A+, ITIL, fluency in English, experience with ServiceNow, cloud-based applications
No items found.