Staff Performance Support Consultant (Escalations Engineering)

Join the Customer Service and Support team at ServiceNow as a Staff Performance Support Consultant (Escalations Engineering) to work with large customers and internal stakeholders to identify and root cause performance and scalability issues impacting ServiceNow deployments.

Requirements

• 7+ Years of Progressive experience in technical support, software development, performance load testing or professional services
• Good working knowledge of the components in a web applications stack
• Experience with one (or more) scripting languages: e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell etc..
• Good Experience with working (or debugging) Object Oriented code (Java preferred)
• Good working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL
• Strong problem-solving, leadership, time management, and critical thinking skills
• Excellent communication and presentation skills with an aptitude for learning new technologies

Benefits

• highly competitive base salaries
• generous holiday allowances
• bonus scheme
• stock options
• flexible working arrangements