Support Bar Lead

We are seeking a highly skilled and experienced Support Bar Lead to oversee employee support across our studios, globally. The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

Requirements

• A strong command of English and German (at least B2 level)
• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Proven experience in managing a high-performing customer service or support team.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Ability to analyse, interpret, and report on complex data.
• Passion for gaming and the gaming industry.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Excellent problem-solving and conflict resolution skills.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

• Medical package
• MyBenefit Cafeteria Platform
• Employee Assistance Program
• Parking space
• No Dress Code
• Free hot and cold beverages
• Chill zone