Technical Consultant

We are seeking a Technical Consultant to join our team. The Technical Consultant will be responsible for delivering Flexera solutions, ensuring timely customer success, and providing technical consulting services. The ideal candidate will have domain knowledge in one or more product sets and experience in ITAM, FinOps, and SAM technologies.

Requirements

• Product Skills: Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets.
• Flexera FNMS Upgrades
• Flexera One
• ITV
• Snow SLM Upgrades
• Snow Atlas
• CCO
• SAP
• Engineering
• Snow4Engineering
• Productivity Optimizer
• App Broker
• Risk Monitor
• Digital & Tech Skills:
• Base knowledge of the following:
• Computer/Hardware Networking
• Data Science & Analytics
• Delivering Cloud Computing Services
• Using Customer Relationship Management Software (e.g., SFDC, Gainsight)
• Using Collaboration and productivity software
• API programming (e.g., Powershell or equivalent) Graph QL
• Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC)
• Domain expertise in Core SAM Technologies
• Domain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost)
• Data {expand on Data capabilities} Relationship DB etc
• Security – working knowledge of applying SSL Certificates,
• Networking – working knowledge of “concepts”
• Business Skills:
• Resource Management and Operations
• Coordination and Time Management
• Project Management
• Industry Knowledge
• Supporting Sales Communication and Marketing of Products and Services
• Customer Experience
• Innovation & Creativity:
• Building capability & experience for:
• Problem Solving
• Analytical Thinking
• Creative Thinking
• Critical Thinking
• Systems Thinking (Process Improvement)
• Languages:
• Business English (as a minimum, other languages as determined by the local market)
• Working with People:
• Active listening, communication, and information exchange
• Service Orientation
• Following instructions and procedures
• Assisting and supporting co-workers
• Social Influence
• Empathy
• Persuasion and Negotiation
• Liaising and Networking
• Building Trust
• Qualifications/Certifications:
• Relevant demonstrable work experience
• Relevant University degree or equivalent for the role[PP2]
• Relevant Scripting Language (e.g., Powershell) – Desired
• ITIL/FinOps/CSAM qualification – Desired
• Experience:
• Appropriate customer experience in a technical role
• Behavioural & Attitudinal Focus:
• Analytical: Comfortable working with complex data sets and delivering outcomes through structured thinking.
• Attention to Detail: Ensures high standards of quality and accuracy in all activities.
• Customer/Relationship Management: Focuses on stakeholder perspectives, manages expectations, and supports customer success.
• Influencing: Bridges teams, customers, and partners to achieve outstanding results.
• Organization & Process: Manages multiple tasks effectively, ensuring balanced prioritization.
• Business Acumen: Understands Flexear's vision and mission, actively seeking ways to align activities with broader commercial aims.
• Focus Switching: Manages multiple tasks within areas of specialty without overcommitting.
• Problem Solving: Uses abstract and critical thinking to tackle complex issues and adapt to troubleshooting challenges.

Benefits

• Equal opportunity employer
• Diverse, equitable, and inclusive workforce
• Flexible work arrangements
• Opportunities for professional growth and development