Sutherland

Technical Support L1

Join Sutherland as a Technical Support L1 in Bogotá. Provide top-notch support for IoT devices. Requires tech degree, English fluency, and communication skills.

Consulting

Entry Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

Customer Service Management

IT Service Management

Incident Management

ServiceNow Certifications (nice to have):

Certified Implementation Specialist - Service Mapping

Certified Implementation Specialist - IT Service Management

Certified System Administrator

Job description

Posted on:

February 24, 2025

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.

Requirements

Advanced English level. Both verbal and written (B2 or higher)
Full time availability
Availability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment.
Bachelor’s degree or studies in Technology or equivalent experience in technical support is a MUST
Basic Understanding of supporting and using Windows and Linux operating systems
Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs
Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
Excellent communication skills: verbal, written, listening
Understand and empathize with customers when interacting with a wide range of different personality types.

Benefits

Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies.

Requirements Summary

Must have a Bachelor’s degree or studies in Technology or equivalent experience in technical support, excellent communication skills and basic understanding of Windows and Linux operating systems