Technical Support Plateau Consultant

Join Dedalus, a leading healthcare software publisher, as a Technical Support Plateau Consultant. You will ensure the effective use of the Hexalis laboratory information system, providing level 1 technical support, analyzing symptoms, and resolving incidents. Ideal candidate has good Linux OS knowledge, network skills, and excellent interpersonal skills.

Requirements

• Good understanding of the Linux OS (command lines)
• Network skills (TCP/IP protocol)
• Proficient in ticketing tools such as ServiceNow
• Excellent interpersonal skills, teamwork, and customer service
• Ability to quickly understand client needs and adapt to manage problems

Benefits

• Motivating and enriching work experience
• Culture where employees are encouraged to learn and innovate
• Opportunity to make a significant impact in healthcare