Technician- End Point (AU1086)

The End Point Technician is responsible for basic installation, maintenance, and troubleshooting of various endpoint hardware and software within our institutional environment and by our remote users. The role provides up to Tier 2 onsite and remote end-user support, assesses issues, and provides solutions for problems that cannot be handled by Tier 1 support.

Requirements

• Bachelor's Degree in Computer Science, Networking, or related field
• 3 years enterprise experience with Microsoft Windows Clients (Win10), MacOS in a Windows Server 2016, Active Directory environment
• Experience using SCCM or MS Intune (MDT/OSD) for imaging PCs
• Experience supporting offsite end users via remote support tool (LogMeIn Rescue and Configuration Manager)
• Experience troubleshooting Macintosh OSX
• Experience with PowerShell and Scripting
• Experience supporting mobile devices (iPad, Android, Apple iOS)
• Knowledge of ITIL Framework
• Knowledge of Windows and MacOS networking including DHCP, DNS, WINS, TCP/IP
• Deep knowledge of hardware component repair (desktop, notebook, printer, audio visual technologies, other)
• Knowledge of the major client software packages (Latest MS Office Productivity Suite, MS Teams, Zoom, Anti-Virus, VPN, FTP, Adobe, Cisco Jabber, ServiceNow etc.)
• Knowledge of Microsoft Exchange mailbox management
• Strong customer service and excellent communication skills along with the ability to work well with others in a team environment
• Strong analytical skills with demonstrated problem solving ability
• Self-starter with the ability to independently resolve problems
• Ability to perform effectively in a fast-paced environment with short timelines. Ability to maintain high quality of work while supporting multiple critical projects.

Benefits

• Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation