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Nike
Technology Customer Support Infrastructure & End User, LATAM
Join Nike in Ciudad de México as a Technology Customer Support for LATAM. Requires 3-5 years in tech support, strong IT skills, and offers great benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 25, 2025
Become a part of the Nike team and contribute to revolutionizing the future at the confluence of tech and sport. The company is looking for a Technology Customer Support Infrastructure & End User to join its Asia-Pacific Latin-America team.
Requirements
- 3-5 years of experience in Technical Support & Infrastructure
- Bachelor's degree or equivalent experience
- Strong communication skills and ability to work with cross-functional teams
- In-depth knowledge of IT infrastructure, including network, servers, and point of sale systems
- Experience with ITSM tools like ServiceNow and automation feasibilities for reporting
- Language proficiency in both Spanish and English
- Experience with Enterprise Network Infrastructure and Topology
- Ability to think creatively and push beyond existing practices and mindsets
Benefits
- Excellent salary and benefits package
- Opportunity to work with a leading technology company in the sports industry
- Collaborative and diverse work environment
- Chance to develop your skills and career in a fast-paced and innovative industry
Requirements Summary
3-5 years of experience in Technical Support & Infrastructure, strong communication skills, and in-depth knowledge of IT infrastructure
