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PWX Solutions a PubWorX Company
Technology Support Engineer
Join PWX Solutions in Paris as a Technology Support Engineer. Provide on-site and remote tech support, troubleshoot systems, and ensure IT security. 2+ years required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Hardware Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 22, 2025
PubWorX ProCirc, a Hearst and Condé Nast partnership, is seeking a Technology Support Engineer to provide on-site and remote support for its global technology platforms. The ideal candidate will have experience in supporting Mac and Windows systems, troubleshooting applications, and providing excellent communication skills.
Requirements
- Windows and Mac OS
- G-Suite and Office365
- Working to SLA’s and ITIL based processes
- Active Directory Administration
- PC and Mac hardware troubleshooting
- Printer troubleshooting
- Network essentials (TCP/IP basics)
- Audio Visual Skills (Zoom)
- Mobile device support (iPhone / iOS)
- Adobe CC Enterprise
- Jamf
- Bomgar
- Sophos
- Slack
- Polycom
- ServiceNow
- 8x8
- OKTA
Benefits
- First call resolution
- Manage ServiceNow support tickets
- Ensure global support teams are informed of current support issues
- Provide ad-hoc audio/visual support
- Integrate with other support teams
- Become the champion of IT security
Requirements Summary
2+ years of experience in supporting Mac and Windows systems, strong network troubleshooting skills, and excellent communication skills
