161024_Manager Software Engineering_8_ORE-ServiceNow

We are seeking a Manager Software Engineering for our ORE-ServiceNow team. The successful candidate will be responsible for solution design and review of all business process and system level changes, as well as leading internal development of business process story/requirement gathering.

Requirements

• 6 to 10 years' experience on the ITSM ServiceNow platform as a developer or Functional Consultant
• Experience of Standardizing/Improvising ITIL processes and functions' implementations in large technology engagements & full life cycle implementations
• Experience in working with various levels of IT Service management internally and Client organization and ability to meet client's deadlines
• Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes
• Experienced in IT enablement of respective business function - Process Design, Process Implementation and Process Support
• Experience in working in large teams in functional and technical streams
• Experience & knowledge of Agile methodologies
• ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification are also an added advantage
• Great written and verbal communications skills (including report writing)
• Knowledge of enterprise IT environments
• Experience of working in a fast moving and changing large enterprise IT environment
• Intermediate knowledge of IT risk management, project management and technical problem resolution
• Experience on running reports on ServiceNow using Reports and Performance Analytics