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Arch Global Services (Philippines) Inc.
2024-7404_Service Desk Analyst
Join Arch Global Services as a Service Desk Analyst in Taguig. Provide end-user support, manage accounts, and troubleshoot. Competitive pay and benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 8, 2024
Support Analyst provides end-user support, creates documentation, and assists teams in setting up user accounts. Performs day-to-day support work, assists with Ad Hoc projects, and provides backup support for the US Support team. Works closely with Helpdesk, Desktop Technology, and ATS teams.
Requirements
- Microsoft Office
- Office 365
- Microsoft Exchange and Outlook
- Windows 7/Windows 10
- ServiceNow ticketing system
- Active Directory
- Hardware Troubleshooting
- Basic Network Troubleshooting
Benefits
- Competitive pay
- Comprehensive benefits package
- Professional development programs
- Innovation, collaboration, and professional growth culture
Requirements Summary
BS in IT or related field. Excellent customer service skills. Experience with Virtual Machines and Citrix
