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ConnectOS
Service Desk Analyst (AU Construction, Office-based)
Join ConnectOS as a Service Desk Analyst in Mandaluyong, providing IT support using ServiceNow for 500+ users. ITIL certified preferred. Great benefits!
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 10, 2025
We are looking for a Service Desk Analyst to provide effective support for all IT related incidents and services requests to Symal staff. The role involves providing technical support, resolving incidents and service requests, and maintaining Service Desk processes and procedures.
Requirements
- Minimum of 3 years working in a Service Desk technical environment
- Minimum of 1 year supporting an environment with 500+ end users
- Prior experience supporting Australian users
- Knowledge of Active Directory and Group Policy
- Experience using ServiceNow or similar ITSM ticketing systems
- ITIL certification (preferable)
- Experience with remote monitoring and management (RMM) tools (a plus)
- Experience within construction industry (a plus)
- BA qualification or equivalent in IT (a plus)
Benefits
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee
- Complimentary Office Fitness and Wellness Facilities
- Regular Company Events, Work Life Balance, and Career growth opportunities
Requirements Summary
3+ years of experience in a Service Desk environment, knowledge of Active Directory and Group Policy, and ITIL certification
