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Arch Global Services (Philippines) Inc.
2024-7433_Service Desk Analyst
Join Arch Global Services as a Service Desk Analyst in Taguig. Provide end-user support, troubleshoot issues, and enjoy competitive pay and benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 20, 2024
Support Analyst provides end-user support, creates documentation, and assists with technical problems. Works under defined processes and procedures, making decisions regarding short-term priorities and work activities.
Requirements
- Technical Skills Proficiency Level Required (R) /Optional (O)
- Microsoft Office (Word, Excel, PowerPoint, Access) 4 R
- Office 365 4 R
- Microsoft Exchange and Outlook 4 R
- Windows 7/Windows 10 4 R
- SharePoint knowledge 3 O
- ServiceNow ticketing system 3 O
- Active Directory 3 R
- Virtual Machines 3 O
- Citrix 3 O
- Hardware Troubleshooting 4 R
- Basic Network Troubleshooting 4 R
- McAfee Drive Encryption 2 O
- Multifactor Authentication 3 O
- Blackberry Work 1 O
- Cisco Unity 1 O
- WebEx 1 O
- SCCM 2 O
Benefits
- Competitive pay
- Comprehensive benefits package
- Professional development programs
- Culture that encourages innovation, collaboration and professional growth
Requirements Summary
BS in IT or related field, experience with Virtual Machines and Citrix, knowledge of Windows 7/10, strong analytical and communication skills
