2025-7535_Business Systems Analyst II/III

We are seeking a Business Systems Analyst II/III to join our team, primarily responsible for Production Support within the Underwriting Services domain. This role involves supporting and maintaining critical applications used for account and submission intake, clearance, data extraction, producer management, and user management across all business units.

Requirements

• Production Support & Incident Management
• System Analysis & Process Optimization
• User Support & Management
• Incident Tag Management & Reporting

Benefits

• Monitor, investigate, and triage issues in ServiceNow
• Collaborate with BSAs from Product and Sprint Teams to escalate and resolve complex technical issues
• Provide temporary solutions for urgent business processes while awaiting permanent fixes
• Ensure all issues are documented in ServiceNow, including root causes and resolution details
• Participate in on-call support rotation, ensuring availability for critical system incidents as needed
• Perform initial root cause analysis (Level 1) for system disruptions and inefficiencies
• Identify patterns in recurring issues and recommend process improvements or system optimizations
• Analyze data flow and troubleshoot submission intake, data extraction, and user management issues
• Work closely with business users to understand pain points and suggest potential automation or workflow enhancements
• Provide support to users of underwriting applications, addressing inquiries, resolving issues, and ensuring optimal user experience
• Oversee user accounts, roles, and permissions within underwriting systems, ensuring appropriate access levels and compliance with security policies
• Develop and deliver training materials and sessions to educate users on system functionalities and best practices
• Manage incident tags within ServiceNow to categorize and prioritize issues effectively
• Utilize incident tags to generate reports and dashboards, providing insights into incident trends and areas for improvement