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ServiceNow
Account Escalation Manager
Join ServiceNow as an Account Escalation Manager in Dublin. Drive proactive support, build relationships, and leverage AI in decision-making. Full-time role with travel.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 28, 2025
ServiceNow is seeking an Account Escalation Manager to manage proactive escalation engagements, delivering an enhanced level of interaction and personalized service to accounts that require proactive support.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Ability to see the bigger picture in situations
- Possess the type of magnetic personality that naturally builds relationships and instils trust
- Proven experience in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management, program or project management.
Benefits
- Up to 10% travel annually
- Full-time employment
Requirements Summary
At least 0 years of experience required, including AI integration, leadership and communication skills
