Account Lead - NSSR with German

We are looking for an SRM Account Lead to join our GSS team, responsible for ensuring that all SRM services are performed per agreed commitments and interfacing with Account leadership on any issues or escalations. The role involves identifying and leveraging skilled resources, analyzing non-standard service requests, and providing input into forecasting and management of resource requirements.

Requirements

• Bachelor’s degree
• Fluent in English and in German
• 3 years of Professional Experience
• 1 year of Service Request Management SME experience
• SME knowledge in SRM and ABM global capabilities
• Business problem solving, critical thinking and information analysis
• Leadership and people management skills
• Workforce planning and organizational skills
• Contract structure and account contract controls
• Financial/P&L Management

Benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team