Account Service Representative - Minneapolis

U.S. Bank is seeking an Account Service Representative to establish and maintain great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers. The ideal candidate will have 5+ years of customer service experience, strong verbal, written, and interpersonal communication skills, and the ability to perform interest calculations and account adjustments.

Requirements

• High school diploma or equivalent
• Five or more years of customer service experience
• Strong verbal, written, and interpersonal communication skills
• Proven customer service/relations skills
• Excellent telephone skills
• Thorough knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Experience using ServiceNow or similar systems is a plus

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law