AI Chatbot & Automation Specialist (Legal Focus)

The AI Chatbot & Automation Specialist (Legal Focus) is responsible for designing, developing, and deploying AI-driven chatbot solutions within the M365 ecosystem to enhance legal service delivery and automation. This role will leverage Microsoft Power Platform, Azure AI services, and large language models (LLMs) while integrating with ServiceNow to support job estimation, document retrieval of Quick Reference Guides (QRGs) and Standard Operating Procedures (SOPs), service case management, and workflow automation.

Requirements

• Strong experience with Microsoft Power Platform (Power Automate, Power Virtual Agents, Power Apps)
• Proficiency in AI/ML technologies, NLP models, and LLMs (Azure AI, OpenAI, or equivalent)
• Experience with ServiceNow integration for chatbot automation and case management
• Knowledge of legal document processing, automation, and compliance validation
• Familiarity with API integrations for AI-driven workflow automation
• Experience in legal technology solutions, SOP standardization, and compliance frameworks
• Ability to translate business requirements into scalable AI-driven automation solutions

Benefits

• An opportunity to lead AI-driven innovation in legal document processing, ensuring efficiency, accuracy, and compliance through intelligent automation and chatbot solutions
• An annual bonus
• Epiq's Benefits (description not provided)