AI Solution Manager, ServiceNow Platform

Join the AI Solution Success team in the Advanced Technology Group (ATG) to lead AI solution implementation programs and ensure customers maximize value from ServiceNow AI. As an AI Solution Manager, you will lead customer-facing and internal projects, working alongside a team of seasoned professionals on leading-edge, innovative projects.

Requirements

• 8+ years of experience in customer-facing roles, such as Customer Engagement, Solution Architecture, AI Implementation, Product Management or management consulting
• Strong experience with ServiceNow Workflows, Architecture, and AI/GenAI products in an Enterprise environment
• Hands-on experience troubleshooting and debugging complex implementations, ensuring optimal performance and seamless AI model integration
• Proven ability to independently manage complex programs, including strategic customer initiatives, in fast-paced environments
• Strong customer-facing communication skills, simplifying complex AI concepts, facilitating discussions, and driving decision-making

Benefits

• Base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs