AI Solution Manager, ServiceNow Platform

ServiceNow is seeking an AI Solution Manager to lead AI solution implementation programs, ensuring customers maximize value from ServiceNow AI. The ideal candidate will have expertise in ServiceNow platform and AI, with 8+ years of experience in customer-facing roles. The role requires strong technical expertise, program and project management skills, and excellent communication and facilitation skills. The company offers a base pay of $163,600 - $286,300, plus equity, variable/incentive compensation, and benefits.

Requirements

• Expertise of 8+ years in ServiceNow platform and AI
• Strong experience with ServiceNow Workflows, Architecture, and AI/GenAI products in an Enterprise environment
• Hands-on experience troubleshooting and debugging complex implementations, ensuring optimal performance and seamless AI model integration
• Experience defining and capturing product requirements, collaborating with product teams to influence roadmaps, and advocating for enhancements based on customer needs
• Quick learner who stays up-to-date on AI, ML, and ServiceNow advancements, applying the latest innovations to improve customer outcomes
• Proven ability to independently manage complex programs, including strategic customer initiatives, in fast-paced environments
• Skilled in business relationship management, fostering strong partnerships with key stakeholders through effective communication and collaboration
• Ability to lead customer workshops, reviews, and retrospectives, ensuring alignment while focusing on high-impact activities to drive success
• Strong customer-facing communication skills, simplifying complex AI concepts, facilitating discussions, and driving decision-making
• Experience guiding customers through AI transformation, ensuring successful adoption and long-term impact
• Flexibility to work across global time zones in a highly collaborative environment
• Ability to travel up to 15%

Benefits

• Base pay of $163,600 - $286,300
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs