AIOps Modern Operations Leader

We are looking for an AIOps Modern Operations Leader to transform IT service operations through AI-driven monitoring, automation, and ITIL 4 methodologies. The successful candidate will oversee incident management, performance optimization, and automation strategies to ensure maximum uptime and minimal disruptions.

Requirements

• 10 years of experience as an AIOps leader
• AIOps-Driven IT Operations Management: Implement and optimize Dynatrace and ServiceNow for AI-driven monitoring, anomaly detection, and root cause analysis
• Predictive Analytics: Utilize predictive analytics to detect and mitigate potential service disruptions before they impact users
• SRE Principles: Define and implement Site Reliability Engineering (SRE) principles to ensure continuous service reliability and availability
• Incident Management: Lead major incident management efforts, ensuring rapid resolution and minimal operational impact
• Automation & Orchestration: Design and deploy automation scripts using Ansible, enabling auto-remediation and reducing manual interventions
• ITIL 4 Implementation: Implement ITIL 4 best practices, aligning IT services with business goals for enhanced service delivery

Benefits

• Competitive salary
• Housing allowance
• Transportation benefits
• Educational support for children
• Annual flight home
• Comprehensive medical coverage
• Group life insurance