Kyndryl

AIOps Modern Operations Leader

Join Kyndryl in Abu Dhabi as an AIOps Modern Operations Leader. Drive AI-driven IT operations, manage incidents, and implement ITIL 4. Competitive benefits!

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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IT Operations Management
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IT Service Management
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Incident Management
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Predictive Intelligence
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Problem Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
February 19, 2025

We are looking for an AIOps Modern Operations Leader to transform IT service operations through AI-driven monitoring, automation, and ITIL 4 methodologies. The successful candidate will oversee incident management, performance optimization, and automation strategies to ensure maximum uptime and minimal disruptions.

Requirements

  • 10 years of experience as an AIOps leader
  • AIOps-Driven IT Operations Management: Implement and optimize Dynatrace and ServiceNow for AI-driven monitoring, anomaly detection, and root cause analysis
  • Predictive Analytics: Utilize predictive analytics to detect and mitigate potential service disruptions before they impact users
  • SRE Principles: Define and implement Site Reliability Engineering (SRE) principles to ensure continuous service reliability and availability
  • Incident Management: Lead major incident management efforts, ensuring rapid resolution and minimal operational impact
  • Automation & Orchestration: Design and deploy automation scripts using Ansible, enabling auto-remediation and reducing manual interventions
  • ITIL 4 Implementation: Implement ITIL 4 best practices, aligning IT services with business goals for enhanced service delivery

Benefits

  • Competitive salary
  • Housing allowance
  • Transportation benefits
  • Educational support for children
  • Annual flight home
  • Comprehensive medical coverage
  • Group life insurance

Requirements Summary

10 years of experience as an AIOps leader, experience with Dynatrace, ServiceNow, and Ansible, and knowledge of ITIL 4 and SRE principles