We are looking for an AIOps Modern Operations Leader to transform IT service operations through AI-driven monitoring, automation, and ITIL 4 methodologies. The successful candidate will oversee incident management, performance optimization, and automation strategies to ensure maximum uptime and minimal disruptions.
Requirements
- 10 years of experience as an AIOps leader
- AIOps-Driven IT Operations Management: Implement and optimize Dynatrace and ServiceNow for AI-driven monitoring, anomaly detection, and root cause analysis
- Predictive Analytics: Utilize predictive analytics to detect and mitigate potential service disruptions before they impact users
- SRE Principles: Define and implement Site Reliability Engineering (SRE) principles to ensure continuous service reliability and availability
- Incident Management: Lead major incident management efforts, ensuring rapid resolution and minimal operational impact
- Automation & Orchestration: Design and deploy automation scripts using Ansible, enabling auto-remediation and reducing manual interventions
- ITIL 4 Implementation: Implement ITIL 4 best practices, aligning IT services with business goals for enhanced service delivery
Benefits
- Competitive salary
- Housing allowance
- Transportation benefits
- Educational support for children
- Annual flight home
- Comprehensive medical coverage
- Group life insurance