Analyst, IT Problem Management

Concentra is seeking an Analyst, IT Problem Management to analyze IT incident tickets, identify trends and patterns, and provide meaningful reports. The role requires strong analytical skills, a questioning attitude, and a strong desire to continuously improve operational efficiency.

Requirements

• Bachelor's Degree in Computer Science, Information Technology or related field
• ITIL Certification preferred
• 2+ years of experience in IT problem and incident management
• Strong analytical skills with the ability to interpret and present complex data
• Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL)
• Proficiency in using ITSM tools (e.g., ServiceNow, Jira)
• Excellent communication and presentation skills
• Strong attention to detail and problem-solving abilities
• Ability to work collaboratively across teams and with leadership

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts