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Onepoint
Application Support Analyst
Join OnePoint in Montreal as an Application Support Analyst. Leverage ServiceNow for ticket management, support critical servers, and drive continuous improvement. Enjoy flexible work, 3+ weeks vacation, and career development.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 10, 2025
OnePoint is seeking an Application Support Analyst to provide technical and functional support, implement supervision and follow technical and functional components of the application, and contribute to continuous improvement actions.
Requirements
- Proven experience with Ansible, Gitlab CI, DAIR, Shell scripts, Dynatrace, Autosys, CFT
- Master of the ITIL methodology for operations
- Operational excellence in administering Redhat Linux and Windows servers
- Remediation of vulnerabilities on Linux and Windows servers
- Knowledge of configuration management, surveillance, and continuous integration tools on UNIX and Windows platforms
- Automation of deployment, personalization, updates, and surveillance via DevOps tools
- Experience in providing 24/7 support for critical servers
- Experience with ServiceNow ticket management tool
- Initiative spirit and problem-solving skills
- Experience with Kubernetes and containers
- Excellent English communication skills
Benefits
- Minimum of 3 weeks of vacation from the first year
- Comprehensive collective insurance with generous employer contribution
- Employer contribution to the collective RRSP
- Flexible remote work options
- Annual budget for computer equipment
- Balanced work environment and flexibility in working hours
- Career development: Training and certifications, Online or in-person learning
Requirements Summary
Proven experience with ITIL methodology, Ansible, Gitlab CI, and Redhat Linux and Windows servers
