Application Support Analyst role at Legal & General Retirement America. The job involves monitoring critical applications, responding to incidents, and identifying problems. The ideal candidate has experience in third-party application support, ITIL framework, and service management processes.
Requirements
- 3+ years of experience in a third-party application support or similar role
- Associates Degree in Information Technology, or a related field preferred
- Experience working within an ITIL framework preferred
- Experience with Incident Management, Problem Management, and other IT Service Management processes
- Experience with Service Management and Work Management tools (e.g., ServiceNow, Jira Zendesk, or similar)
- Experience with the Microsoft productivity tools (Office, Teams, Outlook)
- Working knowledge of LAN/WAN, wi-fi, telecom circuits and components
- Strong analytical and problem-solving skills
- Excellent written and verbal communication and interpersonal skills for engaging with technical and non-technical stakeholders
- Strong organizational and time management skills with the ability to manage multiple tasks and priorities
- Ability to work independently and as part of a team
- Experience with pension administration & payroll systems a plus
Benefits
- 10 - 25 vacation days depending on experience level and years of service
- 4 floating holidays & 2 personal days
- 10 - 15 sick days, depending on years of service
- 2 paid volunteering days
- Health benefits, including medical, dental, and vision coverage
- Supplemental health benefits and life insurance
- 6 weeks of paid parental and maternal leave
- Immediate vesting into a 401k savings plan with up to 6% company match
- 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
- Flexible Workspace and Arrangements
- Tuition and Certification reimbursements
- Infertility and domestic partner benefits