Legal & General Retirement America

Application Support Analyst

Join Legal & General Retirement America as an Application Support Analyst in Stamford, CT. Requires 3+ years in application support, ITIL experience, and strong problem-solving skills. Enjoy generous benefits including vacation days, health coverage, and a 401k match.

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Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Incident Management
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Problem Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
February 14, 2025

Application Support Analyst role at Legal & General Retirement America. The job involves monitoring critical applications, responding to incidents, and identifying problems. The ideal candidate has experience in third-party application support, ITIL framework, and service management processes.

Requirements

  • 3+ years of experience in a third-party application support or similar role
  • Associates Degree in Information Technology, or a related field preferred
  • Experience working within an ITIL framework preferred
  • Experience with Incident Management, Problem Management, and other IT Service Management processes
  • Experience with Service Management and Work Management tools (e.g., ServiceNow, Jira Zendesk, or similar)
  • Experience with the Microsoft productivity tools (Office, Teams, Outlook)
  • Working knowledge of LAN/WAN, wi-fi, telecom circuits and components
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication and interpersonal skills for engaging with technical and non-technical stakeholders
  • Strong organizational and time management skills with the ability to manage multiple tasks and priorities
  • Ability to work independently and as part of a team
  • Experience with pension administration & payroll systems a plus

Benefits

  • 10 - 25 vacation days depending on experience level and years of service
  • 4 floating holidays & 2 personal days
  • 10 - 15 sick days, depending on years of service
  • 2 paid volunteering days
  • Health benefits, including medical, dental, and vision coverage
  • Supplemental health benefits and life insurance
  • 6 weeks of paid parental and maternal leave
  • Immediate vesting into a 401k savings plan with up to 6% company match
  • 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
  • Flexible Workspace and Arrangements
  • Tuition and Certification reimbursements
  • Infertility and domestic partner benefits

Requirements Summary

3+ years of experience in a third-party application support role, experience with ITIL framework and service management processes, and strong analytical and problem-solving skills