Application Support Analyst

Application Support Analyst role at Legal & General Retirement America. The job involves monitoring critical applications, responding to incidents, and identifying problems. The ideal candidate has experience in third-party application support, ITIL framework, and service management processes.

Requirements

• 3+ years of experience in a third-party application support or similar role
• Associates Degree in Information Technology, or a related field preferred
• Experience working within an ITIL framework preferred
• Experience with Incident Management, Problem Management, and other IT Service Management processes
• Experience with Service Management and Work Management tools (e.g., ServiceNow, Jira Zendesk, or similar)
• Experience with the Microsoft productivity tools (Office, Teams, Outlook)
• Working knowledge of LAN/WAN, wi-fi, telecom circuits and components
• Strong analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills for engaging with technical and non-technical stakeholders
• Strong organizational and time management skills with the ability to manage multiple tasks and priorities
• Ability to work independently and as part of a team
• Experience with pension administration & payroll systems a plus

Benefits

• 10 - 25 vacation days depending on experience level and years of service
• 4 floating holidays & 2 personal days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401k savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits