Application Support Engineer - Adobe Sign

The Enterprise Solution Delivery team is searching for an Application Support Engineer to join our team. This role will primarily support SaaS applications acting as a representative between our application end users, teams that integrate with our applications, Enterprise IT, and the application vendors.

Requirements

• Provide IT support to primarily SaaS application end users through ServiceNow ticket process
• Act as the liaison between our application integration partners and the vendor to assist with the set up and support of the integrations
• Maintain runbook/team procedures documentation
• Maintain Technical Diagrams of the application
• Seek support from vendor as necessary
• Meet/exceed application maintenance and support SLAs
• Report KPIs to leadership
• Use ServiceNow to create and manage enhancements and change requests
• Document and test application resiliency plans
• Implements solutions that comply with all necessary regulatory compliance measures to reduce findings in HIPPA audits
• Comply with all required policies and procedures such as compliance, audit and security requirements, etc.
• Assist the application solution owner with defining the long-term strategies for the applications
• Ensure the applications align with the organization’s goals and follows EIT standards
• Work with vendors to understand the application’s roadmap
• Occasionally assist with IT centric complex projects of large scope

Benefits

• Encouraged to apply if you are a candidate who is back-to-work, people with disabilities, without a college degree, and Veterans
• Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background