Application Support Engineer - Analyst/Associate

iCapital is seeking an Application Support Engineer - Analyst/Associate to join their Doc Center team. The role involves incident response, troubleshooting technical issues, and providing solutions for internal teams and external clients. The ideal candidate has strong problem-solving skills, effective communication skills, and 2+ years of experience in technical support or a related field.

Requirements

• 2+ years of experience in technical support, engineering, operations, or a related field
• Strong problem-solving skills
• Effective communication skills for both internal and external communications
• Proficiency with ticketing systems (e.g., FreshService, Jira, and/or ServiceNow)
• Experience with documentation tools (e.g., Confluence)
• Familiar with database management systems (e.g., PostgreSQL, Sybase, and/or SQL Server)
• Able to analyze log files (e.g., with Splunk and/or Sidekiq) and JSON payloads
• Experience in providing support for SaaS applications and Secure File Transfer Protocol (SFTP)
• Familiar with monitoring tools (e.g.,Honeybadger)
• Good understanding of cloud storage solutions, especially AWS S3
• Proficient in English (minimum B2)

Benefits

• Total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees
• Healthcare with 100% employer-paid health and dental insurance
• Generous paid time off (PTO)