The IT Service Desk Engineer will be the main point of contact for all IT-related issues and requests. This role ensures that incidents and service requests are handled efficiently, either by resolving them directly or bringing them up appropriately.
Requirements
- Service Desk Operations
- Escalation and collaboration
- User Support and Training
- Continuous Improvement
- Minimum 2 years of experience in IT service desk or Level 1 support roles
- Experience in customer service or IT-related support functions
- Solid understanding of Windows environments
- Familiarity with ITSM tools (e.g., Xurrent, ServiceNow, Jira)
- Basic understanding of networking concepts, hardware, and software troubleshooting
- Experience with collaboration tools (e.g., Microsoft Teams, Zoom)
- Good communication and interpersonal skills
- Ability to manage multiple tasks under pressure while maintaining high customer satisfaction
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
Benefits
- Knowledge and experience in IT service desk operations
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving abilities and attention to detail
- ITIL Certification (highly desirable)