GKN

IT Engineer I

Join GKN as an IT Engineer I in Porto. Leverage ServiceNow for IT support, incident management, and user training. Requires 2+ years in service desk roles.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Service Catalog
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 12, 2025

The IT Service Desk Engineer will be the main point of contact for all IT-related issues and requests. This role ensures that incidents and service requests are handled efficiently, either by resolving them directly or bringing them up appropriately.

Requirements

  • Service Desk Operations
  • Escalation and collaboration
  • User Support and Training
  • Continuous Improvement
  • Minimum 2 years of experience in IT service desk or Level 1 support roles
  • Experience in customer service or IT-related support functions
  • Solid understanding of Windows environments
  • Familiarity with ITSM tools (e.g., Xurrent, ServiceNow, Jira)
  • Basic understanding of networking concepts, hardware, and software troubleshooting
  • Experience with collaboration tools (e.g., Microsoft Teams, Zoom)
  • Good communication and interpersonal skills
  • Ability to manage multiple tasks under pressure while maintaining high customer satisfaction
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team

Benefits

  • Knowledge and experience in IT service desk operations
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving abilities and attention to detail
  • ITIL Certification (highly desirable)

Requirements Summary

2+ years of experience in IT service desk or Level 1 support roles, excellent communication and interpersonal skills, ability to work independently and as part of a team