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GKN
IT Engineer I
Join GKN as an IT Engineer I in Porto. Leverage ServiceNow for IT support, incident management, and user training. Requires 2+ years in service desk roles.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 12, 2025
The IT Service Desk Engineer will be the main point of contact for all IT-related issues and requests. This role ensures that incidents and service requests are handled efficiently, either by resolving them directly or bringing them up appropriately.
Requirements
- Service Desk Operations
- Escalation and collaboration
- User Support and Training
- Continuous Improvement
- Minimum 2 years of experience in IT service desk or Level 1 support roles
- Experience in customer service or IT-related support functions
- Solid understanding of Windows environments
- Familiarity with ITSM tools (e.g., Xurrent, ServiceNow, Jira)
- Basic understanding of networking concepts, hardware, and software troubleshooting
- Experience with collaboration tools (e.g., Microsoft Teams, Zoom)
- Good communication and interpersonal skills
- Ability to manage multiple tasks under pressure while maintaining high customer satisfaction
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
Benefits
- Knowledge and experience in IT service desk operations
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving abilities and attention to detail
- ITIL Certification (highly desirable)
Requirements Summary
2+ years of experience in IT service desk or Level 1 support roles, excellent communication and interpersonal skills, ability to work independently and as part of a team
