Applications Support Senior Specialist

We are seeking an Applications Support Senior Specialist to provide technical support for 3rd party software applications used in the eDiscovery process lifecycle. The successful candidate will have 3-6 years of relevant experience and expertise in supporting complex software applications.

Requirements

• 3 – 6 years of relevant related work experience
• Good skills in relational database (SQL Server) and SQL query / script / stored procedure development for data analysis and manipulation
• Proven history and expertise in supporting complex, 3rd party software applications for business services
• Experience in large, production-oriented service operations, in a 24x7x365 service delivery model supporting mission-critical business operations with large data volumes
• Proven history and expertise in supporting Microsoft Windows servers and desktops
• Experience in eDiscovery, Legal technology, Relativity, Brainspace, Reveal Processing, Litigation Support, and/or Managed Hosting environments and Azure
• Some experience with Microsoft development tools, including MS Visual Studio,.NET
• Experience with ServiceNow, Tableau, Smartsheet
• Bachelor’s degree desired; work experience / knowledge / expertise may be considered in lieu of degree
• Excellent written and verbal communication skills in English with the ability and confidence to interact with clients at all levels

Benefits

• Comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support
• Generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays