Applications Support Senior Specialist

AlixPartners is seeking an Applications Support Senior Specialist to provide support for various 3rd party software applications used in the full life-cycle of eDiscovery/litigation engagements. The role requires 3-6 years of relevant work experience and good skills in relational database and SQL query development.

Requirements

• 3-6 years of relevant related work experience
• Good skills in relational database (SQL Server) and SQL query / script / stored procedure development for data analysis and manipulation
• Proven history and expertise in supporting complex, 3rd party software applications for business services
• Demonstrated practical experience in learning and becoming an internal expert on the features and capabilities of packaged software applications
• Experience in large, production-oriented service operations, in a 24x7x365 service delivery model supporting mission-critical business operations with large data volumes
• Proven history and expertise in supporting Microsoft Windows servers and desktops; significant depth in using and managing Windows 10/11 and Windows Server 2016, 2019 and 2022 systems
• Experience in eDiscovery, Legal technology, Relativity, Brainspace, Reveal Processing, Litigation Support, and/or Managed Hosting environments and Azure is a significant plus
• Some experience with Microsoft development tools, including MS Visual Studio,.NET a plus
• Experience with ServiceNow, Tableau, Smartsheet a plus
• Bachelor’s degree desired; work experience / knowledge / expertise may be considered in lieu of degree
• Excellent written and verbal communication skills in English with the ability and confidence to interact with clients at all levels

Benefits

• Comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support
• Generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays