Goldman Sachs

Asset & Wealth Management - Client Service Platforms - Head of Product - Dallas - Vice President

Join Goldman Sachs in Dallas as Vice President, Head of Product for Client Service Platforms. Lead product strategy, enhance client experiences, and enjoy competitive benefits.

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Direct Hire
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Expert/Leadership
ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Customer Service Management
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DevOps
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IT Service Management
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
February 5, 2025

As the Head of Product for Client Service Platforms, you will shape the experiences for our clients and integral components of the Asset Management technology ecosystem. You will lead the product management team focused on defining the features and strategy of our core client service platforms including the digital experience for internal users, orchestration technology to enable business growth and the client service management platform.

Requirements

  • 12+ years of Product Management experience within financial services, specifically shaping client experiences and servicing platforms
  • Understanding of asset management including retail and institutional SMAs, Alternatives and pooled vehicles
  • Excellent written and verbal communication skills, including experience working directly with both technical and non-technical stakeholders
  • Experience with ServiceNow is helpful
  • Experience with all stages of the development lifecycle: inception, analysis, design, review, testing, and deployment leveraging agile development methodologies
  • Proficiency in collaborating with technical teams, understanding software architecture, and translating technical concepts to non-technical stakeholders.
  • Experience engaging with stakeholders to design the customer experience, develop and communicate the product roadmap and define and prioritize requirements
  • Demonstrated success in leading and mentoring cross-functional teams, managing complex projects, and delivering software solutions on schedule and within budget.

Benefits

  • competitive compensation and benefits package
  • opportunities for career growth and development
  • diversity and inclusion in the workplace

Requirements Summary

12+ years of product management experience in financial services, understanding of asset management, excellent communication skills, experience with ServiceNow and agile development methodologies