Associate Director Change Management

We're looking for an Associate Director Change Management to join our IT team at DTCC. The ideal candidate will have a deep understanding of ITIL v3 and v4 implementation standard processes and be able to drive change management process improvements and dependent project initiatives.

Requirements

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience
• Detailed knowledge of ITIL v4 standard methodologies
• Relevant certifications such as ITIL v4 Foundation, ITIL Managing Professional, or Change Management Practitioner
• Expert level knowledge of how to handle and design processes within workflow management platforms such as ServiceNow and Jira
• Working knowledge of SDLC methodologies such as Agile, Waterfall, Lean, DevOps, Scrum and Kanban
• Working knowledge of enterprise infrastructure subsystems on Mainframe, Distributed and Cloud platforms
• Experience in creating automated and ad hoc management and control reports from one or more data sources with reporting tools such as PowerBI, Power Automate and Cognos

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)